Tot Collar Privacy Policy
At www.totcollar.com, we’re committed to protecting and respecting your privacy.
TotCollar.com does not store private information and will NEVER send any spam. We do not like it and we will not do it – ever. If you need to contact us, you can initiate it and we will be glad to correspond. Our mission is to help those with conditions requiring the use of our tot collar.
We use PayPal and therefore, we do not see any of your financial information. We do not keep any financial information; that is why we need to invoice those who require overseas shipping through either PayPal or Google Checkout. These processors are very secure and trusted. They do use cookies for their processing and we have never run into a problem with either of them.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent via our contact form.
Date: April 3, 2018
Next Review Date: April 3, 2019
Author: Terri Ornstein
1. Who are we?
We are a division of PostureMed, LLC. PostureMed is an online health products company that sells equipment that provides therapeutic benefits to a patient in need because of certain medical conditions and/or illnesses.
2. How do we collect information from you?
We obtain information about you:
- when you contact us via our contact form to inquire about our information
- when you purchase a product from us
3. What information do we collect & how is it used?
We collect information for the following reasons:
- to allow us to respond to site visitor inquiries
- to process orders placed with us
The table in section 3.3 below outlines exactly what information we collect, and for what purpose.
3.0. Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
3.1. Children’s information
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
3.2. Third Parties
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We do use a number of third-party services to help us provide services to our users. These third-party services are listed in full below; we have verified that these third-party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organizations are based outside of the EU.
3.3. Details
The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
| Name | What | Legal Ground | Purpose | 3rd Parties | Data Retention |
| Contact Form Requests | User’s full name, email address, and optionally, phone number | Consent | To allow initial and ongoing contact with site visitors | Held within WordPress database, hosted with Siteground | Until request for deletion. |
| Server Logs | IP address | Legal obligation | To help prevent DoS (Denial of Service) attacks; for website security and diagnostics. | Siteground | Unknown at this time |
3.4. Payment Processing via PayPal or Stripe
We do not collect or store any credit card or other payment processing details. If you have made a purchase from this website, then only your details (not including any financial details) are stored in our WordPress database in order that we can fulfill your order(s) and also to refer back to your email and/or shipping details in order that we may track any orders you have placed. Your financial information is not stored or used by us as all our transactions are made either within the PayPal platform or the Stripe platform. We do not collect, store, or retain any of your financial information. You can view PayPal’s privacy policy here, and Stripe’s privacy policy here.
4. Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please use our contact form to inform us of your request.
4.0. Requesting a copy of your information
You may request a copy of any data we hold about you by contacting us with your request via our contact form. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.
4.1. Updating or correcting your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records via our contact form.
4.2. Deleting your information
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfill our contractual or legal obligations), your personal data will be deleted on request. Contact us to make such a request via our contact form.
4.3. Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
5. Use of “cookies”
Totcollar.com does not use cookies. However, if you place an order with us, our third-party payment processor does use cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.
The following list outlines the third-party services that use cookies:
- Payment Processors: Payment processors such as PayPal set and use cookies when processing your payment.
By placing an order on the totcollar.com website, you consent to cookies being used in accordance with this Policy.
If you do not consent, you must turn off cookies or refrain from ordering from the site. Most browsers allow you to turn off cookies. To do this, look at the HELP menu on your browser. Switching off cookies should not noticeably restrict your use of this website.
6. Security
www.totcollar.com takes security seriously. In order to protect your information from loss, misuse or unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
- Data minimization
- Password best practice
- Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
- Staff training and accountability on data protection
A copy of our internal Data Security Policy is available on request.
7. Data Breaches
Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, www.totcollar.com will promptly notify you of any unauthorized access to your personal information.
8. Complaints
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly via our contact form and we will investigate the matter.
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